Frequently Asked Questions

We are happy to help you out and guide you through our online order process. Our website is mobile responsive meaning you can register and order via your phone or tablet, anywhere, anytime. To ensure we bring you the best possible prices, we’ve streamlined our service. However, if you are experiencing internet issues please feel free to contact us as we don’t want you to miss out.

We deliver right to your doorstep, anywhere in mainland Australia and Tasmania (excluding all other Islands).

Just sign in, click on ‘Account’, go to ‘My Account’ and update the delivery details. All new orders will be shipped to your new address. Existing orders will be delivered to your previously entered address. Please ensure you contact us if an existing order requires a different delivery address to Checkout address.

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Please allow 2 -7 days from dispatch date, if you have any concerns please contact us for details.

Remember all orders are packed individually by our staff based on your online order. However, we acknowledge that from time to time a mistake may occur and we want you to be 100% satisfied with your order, please refer to your order receipt or packing slip for the information we require. You will need to review the delivery returns policy and notify us within the timeframes advised by emailing us accordingly.

If the product is damaged, please refer to your order receipt or packing slip when contacting us. Take a photo of the product that is damaged and email us a copy outlining the details of the delivery, placement of the package at your premises and provide us with your details and the order/invoice reference number. You will need to review the refunds policy and notify us within the timeframes advised by contacting us.

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All orders are paid for via credit card (we accept Visa or MasterCard) Paypal or direct deposit. That means we do not have to pass along any debt management costs, and that makes it cheaper for you. This means you can also use your Visa debit card. We use both PayPal and Stripe as our payment gateways. If you don’t already have a PayPal Account and have time now to set one up  Click Here. PayPal offers you a faster payment method, a 3rd Party Guarantee and much more.

The order receipt is your invoice, this can be printed directly after the order is confirmed or once you’ve received your order receipt via your registered email address. The order number on the order receipt is your invoice number.

No, the product price you see is your item purchase price. Delivery charges will apply at checkout unless otherwise stated on the website.

Yes. We know how important it is to protect your information, so we use Secure Sockets Layer (SSL) software to encrypt all your information including your credit card details so it can’t be read as it travels over the internet. We also use the security certified services of PayPal and Stripe to process your online payments using the most advanced security measures. PayPal also offers the ultimate buyer protection.